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Frequently Asked Questions

Want to find out more about how we hire and train our VAs, onboarding process, etc.
Please see the answers below.
The short answer is NO. We also don’t charge any additional fees on top of the package rates which starts from $90/week for 10 hours.

Our Virtual Employees are based in the Philippines. 50% are office-based and the rest work from home. Our office is located in a small regional town south of Manila. Our Founder is based in the sunny Gold Coast, Queensland was born and bred in Manila.

Once you signed the contract, we will set-up a fortnightly payment through your chosen method, Paypal or direct bank transfer.

The first payment will be processed two weeks after our kick-off meeting with your VA. The first two weeks are free.

No, hours can’t be rolled over. The hours should be use in the same month, we can advise you on what tasks you can delegate and optimise your VAs work.

We required a minimum of three months. If for any reason, the VA is not a right fit to your requirements, we will provide you with replacement cover free of charge.

You just have to let your VA know and he/she can work extra hours for you and your business. 

We strive to make our clients happy
Let's be happy together

From our clarity call to kick-off meeting or Day 1 of you new staff, it usually takes 3-4 weeks. It takes an average of 2 months for you and your new team to get used to that ‘operational rhythm’. 

Our Customer Happiness Officer will assist you to ensure a successful handover.

If it doesn’t work or the VA you chose didn’t fit your requirement. We have a replacement cover free of charge to you including a temporary VA who can assist you while we look for the right one.